基于Kano模型的无人奶茶小站服务设计研究

打开文本图片集

中图分类号：TH692.62 文献标识码：A 文章编号：1671-9247（2025）05-0049-08

Abstract： Based on the Kano Requirements Model the design of the unmanned milk tea kiosk is studied.By analyzing and classifying theuserrequirements，thebasic，expectedandpotentialrequirements thattheunmanned milktea kioskaredeteined. Based on therequirements classificationand Beter-Worsecoeficients，te specific functions andinterfaces ofteumand milk teakioskaredsignedAndfromteuser'spointofview，tecoespondingfunctioaldesignschmeispropoedtomettheuser's needsand improvetheuser experienceof theunmanedmilk tea kioskwhichprovidesstrong theoreticalsupportandmethodological guidance for the design of the unmanned milk tea kiosk and similar service-oriented products.

Keywords：KanoModel; unmanned milktea kiosk;user experience;service design

随着城市商业结构的升级调整，无人新零售作为一种新型的销售方式[1，越来越受到人们的关注和青睐。（剩余8711字）