基于城市运行管理服务平台的公众服务指标及评价标准研究

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Abstract： [Objective] Public service indicators and evaluation standards can form acomprehensive and systematic evaluation indexsystem withoperationmonitoring indicatorsandevaluationstandards，managementsupervisionindicators and evaluation standards，to more objectivelyevaluate themanagement eficiencyand service levelofurbanoperation management service platforms.[Methods]By studying the technical standards，data standards，operation monitoring indicators，evaluationstandards，and management supervision indicatorsand evaluationstandardsoftheurbanoperation managementservice platform，thispaper proposes the target audienceof publicservices，principles for indicatorseting， three-levelindicatorseting，datacollctionmethods，ndevaluationmethods.Results]Thereare3prmaryindicators，12 secondaryindicators，and47tertiaryindicators forpublicservices.Thedataondemandand proactiveservicesaremainly reportedbytheplatform，andthesatisfactionofthe masses is mainlysurveyedthroughquestionnaires.[Conclusion]Public service indicatorsand evaluation standards cannotonly improve the standards systemofurban operationand management service platforms，but also effectively help integrate urban management into grassroots governance.

Keywords：urbanmanagement;public service;evaluation;standards

0 引言

《中华人民共和国国民经济和社会发展第十四个五年规划和2035年远景目标纲要》（以下简称《纲要》）提出“完善城市信息模型平台和运行管理服务平台，构建城市数据资源体系，推进城市数据大脑建设。（剩余5067字）