优质护理在医院门诊分诊护理中的应用效果观察

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【摘要】目的：分析优质护理在医院门诊分诊护理中的应用效果。方法： 选择2020年3月—2021年4月收入医院门诊分诊的102例患者作为观察对象，按照随机数字表法分组，每组各51例，对照组予以常规护理，研究组予以优质护理，对两组护理成效展开比较。结果： 研究组医患纠纷率、风险事故率比对照组更低，差异显著（P

【关键词】医院门诊分诊；优质护理；医患纠纷；不良情绪；满意度

Observation on the application effect of high-quality nursing in outpatient triage nursing in hospital

SHI Pengpeng

Outpatient Department of Baoding First Central Hospital， Baoding， Hebei 071000， China

【Abstract】Objective：To analyze the application effect of high-quality nursing in outpatient triage nursing in hospital. Methods：102 patients who were admitted to the outpatient triage of the hospital from March 2020 to April 2021 were selected as the observation objects，and they were divided into groups according to the random number table method，with 51 cases in each group.The control group received routine nursing，and the study group received high-quality nursing.The nursing effects of the two groups were compared. Results：The doctorpatient dispute rate and risk accident rate in the study group were lower than those in the control group，and the difference was significant（P

【Key Words】Hospital outpatient triage； High-quality nursing； Doctor-patient disputes； Negative emotions； Satisfaction

医院门诊是医院的服务窗口，门诊分诊是门诊工作的重要环节，其服务质量的优劣，直接影响着医院的服务形象和门诊的服务质量[1]。（剩余4310字）